Return Policy

At Skin 22, we take pride in offering high-quality skincare products and ensuring customer satisfaction. Due to the nature of our products, we have specific return guidelines. Please review our return policy before making a purchase.

Eligibility for Returns
– Returns are only accepted for unopened and undamaged skincare products.
– Requests for returns must be made within 7 days of delivery.
– A 10% restocking fee will be deducted from your refund.
– If your order included free shipping, the original shipping cost will also be deducted from your refund.
– Customers are responsible for return shipping costs, except in cases where an incorrect or damaged item was received.

Non-Returnable Items
We do not accept returns on:
– Opened products or items with broken seals.
– Products with damaged or altered packaging.
– Gift cards and promotional bundles (Final Sale).
– International orders (We do not accept returns for orders shipped outside the U.S.).

How to Initiate a Return
To request a return, please follow these steps:
1. Contact Us at [email protected] or call us at (424) 888-0036 within 7 days of delivery with your order number and reason for return.
2. If eligible, we will provide return instructions.
3. Ship the item back in its original packaging and in unused condition. Customers are responsible for return shipping costs.
4. Once we receive the item and inspect it, we will process your refund minus the 10% restocking fee and any applicable shipping charges.

Important Notes on Returns
– We are not responsible for lost or damaged return shipments. We strongly recommend using a trackable shipping method and keeping your tracking number.
– Refunds will be processed back to the original payment method within 7-10 business days after we receive and inspect your return.
– Please note that banks may take additional time to reflect the refund in your account.
– Skin 22 reserves the right to refuse returns if the product does not meet our return eligibility criteria or if abuse of the return policy is suspected.

Damaged or Incorrect Items
If you received a product that was damaged in transit or an incorrect item, please contact us within 48 hours of delivery with photos of the product and packaging. We will work quickly to resolve the issue.

Customer Support
📩 Email: [email protected]
📞 Phone: (424) 888-0036
🕒 Hours: Monday – Saturday, 10 AM – 8 PM PST

Thank you for shopping with Skin 22!